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Self-healing

IT service management

Fynite delivers autonomous IT operations through AI-powered self-healing systems that predict, prevent, and resolve incidents before impact.

The Problem — IT Ops Bottlenecks

  • Ticket Backlog: Manual triage leads to long queues of unresolved incidents.

  • Slow MTTR: Delays in diagnosing and remediating incidents.

  • SLA Breaches: Enterprises fail to meet contractual service-level agreements.

  • Dirty CMDBs: Duplicate/stale configuration data undermines decision-making and IT audits.

The Fynite Solution — Execution-Driven ITSM

Self-Healing

Workflows

Domain-specific models prioritize true threats and reduce false positives by up to 70%.

CMDB

Rationalization

AI reconciles duplicate and conflicting data across infrastructure, cloud, and security tools.

Real-Time

SLA Monitoring

Control Tower dashboards track SLA compliance continuously.

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Audit & Compliance

Every remediation step logged with lineage and rollback capabilities.

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Integrations — Embedded in Your IT Ecosystem

  • ITSM Platforms: ServiceNow, BMC Helix, Cherwell.

  • Cloud & Infra: AWS, Azure, Google Cloud, VMware.

  • Monitoring: Dynatrace, AppDynamics, New Relic.

  • Identity & Access: Microsoft AzureAD, SailPoint, CyberArk.

Outcomes — Business Impact

  • MTTR Reduction: Resolution time reduced by 80%.

  • Ticket Backlog Shrinkage: 50% fewer open tickets.

  • CMDB Accuracy: Higher trust in asset data across IT and security.

  • SLA Compliance: Achieved in real time, reducing penalties.

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Proof

  • Deloitte used Fynite to reduce SLA monitoring from weeks to 1 day.

  • A Fortune 30 IT Ops team unified 12 sources and deployed predictive workflows across 6PB of data in <5 months.

Boost ITSM Efficiency

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ITSM Agents: Data Sources, Functions & Business Outcomes

Agent Name
Description
Data Sources (Examples)
Business Outcomes (KPIs)
Scanner & AI Trainer
Scans connected systems, tables, and assets; improves AI detection through continuous learning and model training.
CMDB, ServiceNow, ZenDesk
Scanned tables/rows
Incident Resolver
Auto-triages and resolves incidents using rules + AI-based decisioning and remediation workflows.
ServiceNow, ZenDesk
Incidents auto-resolved, MTTR
Application Performance Management
Analyzes service health, incident patterns, and operational performance to improve responsiveness.
Tableau, PowerBI
MTTR
Asset Manager
Tracks assets across systems, updates records, detects inconsistencies, and ensures lifecycle accuracy.
SAP, S/4HANA, MS Dynamics
Efficiency
Cost Optimizer
Monitors cloud/SaaS/IT spend, detects anomalies, and recommends cost-reduction actions.
CSP Direct Billing
Cost
SSL Certificate Manager
Monitors certificates, detects expiring SSL/TLS certificates, and automates renewal workflows.
Venafi
MTTR, MTBF
Change Manager
Orchestrates change requests, evaluates risk, validates impact, and ensures proper change execution.
ServiceNow, ZenDesk
MTTR, MTBF
Access Manager
Automates access provisioning/deprovisioning, performs entitlement reviews, and ensures least-privilege enforcement.
Manual Azure AD Inputs
Efficiency
Risk Manager
Monitors risk indicators, maps them to assets, and generates consolidated risk metrics.
CMDB
Risk Metrics
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